At cuan89, we are committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, store, and safeguard your data in compliance with international data protection standards.
Key principles governing how cuan89 handles your personal data
All personal information is encrypted using industry-standard SSL/TLS protocols and stored in secure, access-controlled data centers. We employ multi-layer security measures to prevent unauthorised access, disclosure, or modification.
We collect personal data only for specified, explicit, and legitimate purposes: account management, payment processing, KYC verification, fraud prevention, and customer support. Your data will never be used for purposes beyond what you consented to.
cuan89 does not sell, rent, or trade your personal information to third parties for marketing purposes. Data may only be shared with essential service providers under strict confidentiality agreements, or when legally required by authorities.
Your data is retained only as long as necessary to fulfill the purposes for which it was collected, or to comply with legal and regulatory retention requirements. Account data is securely deleted within 90 days after voluntary account closure.
You have the right to access, correct, restrict, or delete your personal data. You may also withdraw consent for marketing communications at any time. Contact our support team to exercise your data protection rights.
We use cookies and similar tracking technologies to enhance user experience, remember your preferences, and analyze site traffic. You can manage cookie preferences through your browser settings; some features may require cookies to function properly.
This Privacy Policy ("Policy") describes how cuan89 ("we", "us", "our", "the Platform") collects, uses, stores, protects, and discloses personal information provided by users ("you", "Player", "User") of our online gaming platform. By creating an account on cuan89, you acknowledge that you have read, understood, and agreed to the data processing practices described in this Policy.
We are committed to transparency in our data handling practices and to compliance with applicable data protection legislation. This Policy should be read in conjunction with our Terms & Conditions, which govern your overall use of the Platform.
Important: If you do not agree with the terms of this Privacy Policy, you must not register for or use the cuan89 Platform. Your continued use of the Platform following any amendments to this Policy will constitute your acceptance of those changes.
cuan89 acts as the data controller for all personal information processed through the Platform. This means we determine the purposes and means of processing your personal data and are responsible for ensuring compliance with applicable data protection laws.
For all data protection enquiries, requests to exercise your rights, or concerns about how your personal information is handled, please contact our Data Protection Officer at the contact details provided in Section 15 of this Policy.
We collect several categories of personal data to operate the Platform, manage your account, process transactions, and comply with legal obligations.
When you register an account or use our services, you provide the following information:
When you access the Platform, our systems automatically collect certain technical and usage information:
In certain circumstances, we may receive information about you from third-party sources:
We process your personal data for the following purposes:
Under international data protection law, we must have a lawful basis for processing your personal data. We rely on the following legal grounds:
cuan89 does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality and data protection obligations:
We engage trusted third-party service providers to perform functions on our behalf:
All service providers are contractually bound to process your data only on our instructions and to maintain appropriate security measures.
Your gaming activity data (bet amounts, game outcomes, session duration) is shared with our licensed game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and others — solely for the purpose of delivering game functionality and ensuring fair play.
We may disclose your personal data to gaming regulators, tax authorities, law enforcement agencies, and courts when legally required to do so, or when necessary to protect the rights, property, or safety of cuan89, our users, or the public.
In the event of a merger, acquisition, corporate reorganisation, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections set out in this Policy.
cuan89 operates from servers located outside Indonesia. As a result, your personal data may be transferred to, stored in, and processed in jurisdictions that may not offer the same level of data protection as Indonesian law.
Where we transfer personal data internationally, we implement appropriate safeguards such as:
By using the cuan89 Platform, you consent to the international transfer of your data as described in this section.
We take the security of your personal data extremely seriously and have implemented robust technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction:
While we employ industry-standard security measures, no system can be 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, regulatory, accounting, and reporting obligations.
While your account remains active, we retain all account data, transaction records, and gaming history to provide ongoing service and comply with regulatory requirements.
When you voluntarily close your account, we will:
If you do not log in or engage with the Platform for a continuous period of 24 months, your account will be classified as dormant. We may contact you to confirm whether you wish to maintain your account. If no response is received within 30 days, your account may be closed and data retention procedures will commence as described above.
You have the following rights regarding your personal data. To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 15.
You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update most account information directly through your account dashboard.
You may request that we delete your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected. This right is subject to our legal and regulatory obligations to retain certain records.
You have the right to request that we limit the processing of your personal data in specific situations, such as when you contest the accuracy of the data or object to our processing.
Where technically feasible, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider.
You have the right to object to processing based on legitimate interests or for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time by clicking the unsubscribe link in our communications or updating your preferences in your account settings.
Response Time: We will respond to all valid rights requests within 30 days. If your request is particularly complex or we receive multiple requests from you, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reasons for it.
cuan89 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content.
Cookies are small text files stored on your device when you visit a website. They help the site remember information about your visit, such as your language preference, login status, and game history.
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. Please note that disabling cookies may affect the functionality of certain features on the Platform.
With your consent, cuan89 may send you promotional emails containing bonus offers, tournament announcements, new game releases, and other marketing content tailored to your preferences.
We will only send marketing communications to users who have explicitly opted in during registration or through their account settings. You will never be automatically enrolled in marketing communications without your consent.
You may opt out of marketing communications at any time by:
Even if you opt out of marketing communications, you will still receive transactional and service-related emails (deposit confirmations, security alerts, responsible gaming notifications) as these are necessary for the operation of your account.
cuan89 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. All users must be at least 21 years of age to register an account, as verified through our KYC process.
If we become aware that a person under 21 has provided us with personal data, we will take immediate steps to delete that information and permanently close the associated account. If you believe that we may have inadvertently collected data from a minor, please contact us immediately at the details provided in Section 15.
We may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or Platform features. When we make material changes, we will:
We encourage you to review this Policy periodically. Your continued use of the Platform after any changes indicates your acceptance of the updated Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how cuan89 handles your personal data, please contact our Data Protection Officer:
When contacting us about your personal data, please provide your account username and sufficient details to allow us to verify your identity and locate your records securely.
Last Updated: This Privacy Policy was last reviewed and updated on 1 January 2026. cuan89 is committed to transparency and will continue to refine our data protection practices in line with evolving international standards.
Our Data Protection team is here to help. You can also explore our Terms & Conditions, read our FAQ, or review our Responsible Gaming commitments.