Please read these Terms & Conditions carefully before registering an account or placing any bets on cuan89. By accessing our platform you agree to be bound by the provisions set out below.
A quick summary of the most important rules governing your cuan89 account
You must be at least 21 years of age and a resident of Indonesia to open an account. cuan89 enforces strict age-verification checks and reserves the right to request identity documentation at any time.
All deposits and withdrawals must be made using payment methods registered in your own name. Third-party funding is strictly prohibited. Processing times vary by method; bank transfers via BCA, BRI, BNI, and Mandiri typically settle within minutes during banking hours.
Bonuses are subject to wagering requirements before withdrawal. Only one active bonus may be held at a time. Attempting to abuse, duplicate, or manipulate promotional offers will result in immediate forfeiture and potential account suspension.
You are solely responsible for maintaining the confidentiality of your username and password. cuan89 will never ask for your password via email or live chat. Report any suspected unauthorised access to our support team immediately.
cuan89 provides deposit limits, loss limits, session reminders, and self-exclusion tools accessible from your account dashboard. Players experiencing difficulty are encouraged to use these tools or contact our 24/7 support team without delay.
These Terms are governed by applicable international gaming regulations under which cuan89 holds its operating licence. Disputes that cannot be resolved informally shall be referred to binding arbitration under the rules of the relevant licensing authority.
Welcome to cuan89. These Terms & Conditions ("Terms", "Agreement") constitute a legally binding contract between you ("Player", "User", "you") and cuan89 ("we", "us", "our", "the Platform") governing your access to and use of all services, games, promotions, and features available on the cuan89 website. By creating an account, making a deposit, or placing any wager on the Platform, you confirm that you have read, understood, and unconditionally agreed to these Terms in their entirety. If you do not agree, you must immediately cease using the Platform and close your account.
Important: These Terms apply to all products and services offered by cuan89, including sports betting, live casino games, slots, lottery products (including togel, Indonesia's traditional numbers lottery), esports wagering, and any future product additions. Indonesian-language support materials are provided for convenience; in the event of any conflict between translated materials and these English Terms, the English version shall prevail.
In these Terms, the following expressions carry the meanings assigned to them below unless the context otherwise requires:
To register and maintain an Account on cuan89, you must satisfy all of the following criteria at all times:
Age Restriction: cuan89 is strictly an adults-only platform. You must be 21 years of age or older to register, deposit, and wager. We employ automated and manual age-verification procedures. Any person found to be under 21 will have their account permanently closed and all associated winnings forfeited.
When opening an Account, you agree to provide accurate, complete, and up-to-date information including your full legal name, date of birth, residential address, email address, and telephone number. You must promptly update your Account details if any information changes.
Each Player is permitted to hold only one Account. Opening multiple Accounts — whether under the same or different personal details — constitutes a material breach of these Terms and will result in all Accounts being closed and outstanding balances forfeited without notice.
You are solely responsible for all activity carried out under your Account credentials. You must keep your username and password strictly confidential and must not share them with any third party. cuan89 will never request your password via email, live chat, or any other communication channel. If you suspect that your Account has been accessed without your authorisation, you must notify us immediately via our 24/7 support channels so that your Account can be secured without delay.
All Account balances, deposits, withdrawals, and wagering activity on cuan89 are denominated in Indonesian Rupiah (IDR / Rp). Currency conversion costs, where applicable, are the sole responsibility of the Player.
cuan89 is obligated under its international operating licence to conduct thorough Know Your Customer ("KYC") verification. KYC checks may be requested at the time of registration, prior to the first withdrawal, or at any subsequent point determined by our compliance team.
KYC documentation may include, but is not limited to:
If a Player fails to provide satisfactory KYC documentation within a reasonable timef rame — typically 72 hours from the date of the request — cuan89 reserves the right to suspend withdrawal functionality, restrict gameplay, or close the Account entirely. Any balance held in an Account closed for KYC non-compliance will be handled in accordance with our regulatory obligations and returned to the verified payment source where possible.
cuan89 supports a range of locally relevant payment methods designed to serve Indonesian players conveniently and securely. All financial transactions on the Platform are processed in Indonesian Rupiah (IDR / Rp).
Current accepted payment channels include:
cuan89 reserves the right to add, suspend, or remove payment methods at any time. Players will be notified of material changes via on-site announcements or email.
cuan89 is committed to preventing money laundering and the financing of unlawful activities. All financial transactions are monitored for suspicious patterns. Where unusual activity is detected, we are obligated to report it to the relevant authorities in accordance with applicable anti-money laundering regulations, and the Player's Account may be suspended pending investigation. Depositing funds for any purpose other than genuine gaming activity is strictly prohibited.
cuan89 offers a range of promotional offers to both new and existing Players. All bonuses are subject to the general conditions below as well as the specific terms published alongside each individual promotion.
cuan89 employs automated and manual monitoring to detect bonus abuse, including but not limited to: creating duplicate accounts to claim multiple welcome bonuses, placing opposing bets to meet wagering requirements without genuine risk ("hedging"), and co-ordinating with other Players to exploit promotional structures. Any Account found to have engaged in bonus abuse will have all associated bonuses and bonus-derived winnings voided and may be permanently closed without prior notice.
All bets and wagers placed on cuan89 are subject to the specific rules governing each product category. Players are responsible for familiarising themselves with the applicable rules before placing any wager.
Sports betting markets — including BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League, AFF Cup, and esports competitions — are governed by cuan89's Sports Betting Rules, which cover market settlement, void conditions, postponements, and live-betting procedures. Bandar bola (Indonesian football bookmaking) products follow the same settlement framework. Mix parlay (accumulator) bets require all selections to be correct; a single void or loss will result in the entire parlay being lost or recalculated per the applicable void rules.
Live dealer game outcomes are final once confirmed by the dealer and the game software. In the event of a technical disconnection mid-round, the relevant hand or spin result will be settled according to the game's technical records. Bets that cannot be confirmed due to a platform failure on cuan89's side will be voided and the staked amount returned to the Player's Account.
All slot and Random Number Generator (RNG) game outcomes are determined by certified RNG software. Published Return to Player (RTP) percentages represent theoretical long-term averages over millions of game rounds and do not guarantee any specific outcome within any individual session. Game malfunction voids all pays and plays.
Togel (Indonesia's traditional numbers lottery) draws are settled according to the official results published by the relevant market authority (Singapore Pools, Hong Kong Jockey Club, or equivalent). In the event of a discrepancy between result sources, cuan89's compliance team will determine the authoritative source and settle all pending tickets accordingly. No claims will be accepted after the settlement period specified in the applicable lottery rules.
The following activities are strictly prohibited on the cuan89 Platform. Engaging in any of these activities constitutes a material breach of these Terms and may result in immediate Account suspension, forfeiture of balances, and referral to the relevant authorities:
All content on the cuan89 Platform — including but not limited to logos, graphics, text, software, game interfaces, odds data, and promotional materials — is the exclusive property of cuan89 or its licensed content providers and is protected by applicable intellectual property law. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial gaming purposes only. Any reproduction, redistribution, or commercial exploitation of Platform content without express written consent from cuan89 is strictly prohibited.
Your use of the cuan89 Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By accepting these Terms, you acknowledge that you have read and understood how cuan89 collects, uses, stores, and protects your personal data. A full copy of our Privacy Policy is available at cuan89.cam/privacy-policy.
cuan89 is committed to promoting a safe and responsible gaming environment. We provide the following player-protection tools, all of which are accessible free of charge from your Account dashboard:
Players who believe that gambling may be causing harm to themselves or others are encouraged to visit our dedicated Responsible Gaming page or contact our 24/7 support team for immediate assistance and referral to professional support organisations.
To the fullest extent permitted by applicable law, cuan89, its directors, officers, employees, agents, and technology providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, service interruptions, or the outcome of any wager.
cuan89's total aggregate liability to any Player in connection with any claim arising under these Terms shall not exceed the total amount deposited by that Player in the twelve-month period immediately preceding the event giving rise to the claim.
cuan89 does not warrant that the Platform will be available continuously and without interruption. Scheduled maintenance windows will be communicated in advance where practicable. cuan89 accepts no liability for losses arising from Platform unavailability during scheduled or emergency maintenance periods.
You may close your Account at any time by contacting our support team. Upon closure, any verified Real Money Balance remaining in your Account will be withdrawn to your nominated payment method following completion of any outstanding KYC requirements. Bonus balances that have not met the applicable wagering requirements will be forfeited upon voluntary closure.
cuan89 reserves the right to suspend or permanently close any Account at its sole discretion, including where a Player has:
Where an Account is closed by cuan89 for cause, any associated bonuses and bonus-derived winnings will be forfeited. The disposition of the Real Money Balance will be determined based on the nature and severity of the breach and our regulatory obligations.
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which cuan89 holds its international gaming licence. Nothing in this clause limits a Player's statutory rights under Indonesian consumer protection legislation.
Before initiating formal proceedings, Players are required to contact cuan89 support and allow a period of 30 days for good-faith resolution of any dispute. The majority of disputes are resolved at this stage without the need for further escalation.
Disputes that cannot be resolved informally within 30 days shall be submitted to binding arbitration administered by an independent dispute resolution body designated by cuan89's licensing authority. The arbitration shall be conducted in English. The decision of the arbitrator shall be final and binding on both parties.
cuan89 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, we will provide at least 14 days' advance notice via email to your registered address and via a prominent on-site announcement. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must close your Account prior to the effective date.
If you have any questions about these Terms & Conditions, please contact our support team through any of the following channels:
When contacting us regarding a specific dispute or account query, please have your Account username and relevant transaction reference numbers ready to allow us to assist you efficiently.
Last Updated: These Terms & Conditions were last reviewed and updated on 1 January 2026. cuan89 recommends that all Players review this document periodically to stay informed of any changes that may affect their use of the Platform.
Our support team is available around the clock to walk you through any clause or policy detail. You can also explore our FAQ for quick answers, or review our Privacy Policy and Responsible Gaming resources.